Information about the owner of the website

X-TRACT LOGISTICS S.L.U. with CIF B53978235 with address at ESTRELLA POLAR, 15-17, ALICANTE (ALICANTE), 03007 and communications mail contabilidad@xgl-logistics.com  

Registered in the Mercantile Register with Nº 1/2005/6.009,0.

Responsible for data protection

The owner is responsible for the personal data that are collected by browsing and using this website in accordance with the requirements established by the REGULATION (EU) 2016/679 on the protection of data of natural persons, as well as in accordance with Law 34/2002 of July 11, 2002 on Information Society Services and Electronic Commerce (LSSI-CE).

By using this website we understand that you have read and understood the information set out in relation to the processing of your personal data.

Data protection policy

The controller applies the principle of active responsibility in the processing of personal data, maintaining a constant updating and promotion of the continuous improvement of the data protection system in accordance with the applicable legal requirements, guaranteeing in all cases:

* respect for the freedoms and fundamental rights of natural persons

* that the data are processed lawfully, fairly and in a transparent manner

* that the data processed are accurate, adequate, relevant and limited in relation to the purposes for which they are collected

* that the purposes for which they are collected are explicit and legitimate and that they are not processed in a way that is incompatible with those purposes.

The purpose of this document is to inform users about what we do with their personal data, how it is collected, what it is used for, the rights they have, as well as all the necessary legal information established by current legislation.

Data collected, purpose and legality

The personal data processed are those provided by users through the forms available on this website and are the minimum required to be able to:

*send you information about our products/services

* deal with queries

*process orders, as well as to be able to prepare the corresponding invoices, report on the status of orders, deal with complaints and any other management derived from the provision of the service carried out through this website.

These purposes are based on legal principles of data processing collected by the current regulations: for the execution of a contract or the provision of a service to users, for the fulfilment of legal obligations, for the legitimate interest and with the consent of the users.

Website forms

The personal data obtained through different forms is used to deal with any enquiries made by the user through these.

The processing of the data is legitimized by the consent that you give us when you specifically  accept the informed processing conditions  through this privacy policy.

Recipients of the data

The personal data collected through the different forms are used to deal with any queries made by the user through these forms.

The processing of the data is legitimised by the consent that you give us by expressly accepting the conditions of the processing informed through this privacy policy.

Recipients of the data

The personal data obtained through the web forms are recorded and stored on electronic media controlled and supervised by the data controller.

Your personal data will not be communicated to third parties, except when such communication of data is covered by a legal obligation or when for the correct provision of the service or the execution of the contract it is necessary to communicate your data to other data controllers such as other companies of the group or data processors involved in the provision of the service (carriers, for example).

For cases in which the communication of data to third parties is not covered by the legal bases established in the previous section, the communication of data to other recipients will only take place if the user has given his or her express consent.

Strict criteria are maintained for the selection of data processors and the contractual commitment with each of them to comply with and enforce compliance with the obligations established in the field of data protection. In the event of international data transfers, X-TRACT LOGISTICS S.L.U. will ensure that the transfer of your personal data is carried out in accordance with the applicable privacy laws and, in particular, that the necessary contractual, technical and organisational measures, such as the standard contractual clauses approved by the European Commission, are applied.

You can obtain more information about our organisation’s processing of personal data by requesting it by emailing contabilidad@xgl-logistics.com

Technical and organisational data protection measures

The supports have the necessary technical and organisational measures to guarantee the confidentiality and conservation of the personal data obtained through the website.

The personal data collected from the website are processed using HTML protocol with a valid SSL certificate.

The staff involved in data processing operations: access, editing, deletion, etc., are qualified, trained and committed to this data protection policy.

Retention of data

The personal data obtained through the different forms will be kept for the time necessary to deal with the request/consultation made and while there is a contractual and/or commercial relationship with you or while you do not exercise your right of deletion, cancellation and/or limitation of the processing of your data.

Once the contractual relationship has expired, we will keep the information duly blocked, without making any use of it, while it may be necessary for the exercise or defence of claims or may derive some type of judicial, legal or contractual liability from its processing, which must be attended to and for which its recovery is necessary.

If you have expressly agreed to receive commercial information from us, we will retain your contact details until you notify us of your decision to cancel such commercial mailings.

Information about the existence of automated decisions (including profiling)

We do not normally make automated decisions, but when we do we will make it clear that such a decision is being made. However, X-TRACT LOGISTICS S.L.U. collects several sections dedicated to the personalisation of services in order to show personalised advertising when entering its website and also to send personalised communications.

X-TRACT LOGISTICS S.L.U. recognises the possibility of creating profiles in order to improve its product offering or personalise the sending of commercial offers or provide more personalised treatment to the customer.

Opposition to the data being processed for advertising purposes

If you have given your consent for your data to be used for advertising purposes and you no longer wish to receive advertising, you may revoke your consent at any time by sending an e-mail to contabilidad@xgl-logistics.com

What rights can you exercise?

According to European legislation, you have the following rights:

• Access, the right to request information from the controller of a file on whether your personal data is being processed.
• Rectification, the right that allows the data subject to request the modification of data that are inaccurate or incomplete.
• Opposition, the right of an individual to object to the processing of his or her personal data or the cessation of such processing.
• Automated individual decisions, the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning him or her or similarly significantly affects him or her.
• Restriction, the right to suspend the processing of the user’s personal data in certain circumstances
• Erasure or Oblivion, the right to erasure of the data subject’s personal data
• Portability, the right to request the controller to provide the personal data in a structured and clear format to another controller.

The maximum period for the resolution of the application is 30 days from its receipt, which may be extended for a maximum period of 2 months whenever necessary.

Applicants may exercise their rights by the following means: 

• Email to contabilidad@xgl-logistics.com providing documentation accrediting the identity of the applicant when necessary (copy of the front of the National Identity Card, or equivalent).
• Postal mail to estrella polar, 15-17, alicante (ALICANTE), 03007 providing documentation proving the identity of the applicant (copy of the front of the National Identity Card, or equivalent).
• In any case, you can request the protection of the Spanish Data Protection Agency through its website.

Changes to the Privacy Policy

We may change the information contained in this Privacy and Cookie Policy from time to time. If we do so, we will notify you in various ways through the Platform (for example, through a banner, pop-up or push notification), or we will notify you at your email address when the change in question is significant to your privacy, so that you can review the changes, assess them and, if appropriate, object or unsubscribe to any service or functionality. In any event, we encourage you to review this Privacy and Cookie Policy from time to time for any minor changes or interactive enhancements.